October 2019 Meeting

Joint IEACFE & IIA Meeting

Tuesday, October 29, 2019 (5:30pm-8:30pm)

Onatrio Airport Hotel & Convention Center

*(Formally Known as Hilton Ontario Airport)

700 N Haven Avenue

Ontario, CA 91764


Topic: Payment System Fraud and Collusion in the Workplace

When the Wrong People Have Access to Easy Money

In this session, attendees will review two case studies related to collusion and abuse of power and the effect these incidents had on their respective departments and the organization as a whole.  In the first case study, attendees will learn about collusion and abuse of power in an Open Air Market business that occurred for decades, even after allegations were “investigated” multiple times.  In the second case study, attendees will learn about collusion that occurred in a Recycling Facility for over a decade by different people over time, and was never investigated until a manager abused power and became involved in the scheme.  In both instances, we will take a step by step approach in reviewing who committed the fraud, how it occurred, and how the scheme was successful for years.  We will also review the positive and negative effects these frauds had on the staff, the department, and the organization as a whole.


John Palmer

John Palmer is the manager of fraud management at SchoolsFirst Federal Credit Union. SchoolsFirst FCU, formerly Orange County Teacher’s Federal Credit Union. The Credit Union has been serving teachers and school employees since 1934. Fraud management consists of payment card, deposit account and lending fraud detection and investigation. While John has been with SchoolsFirst for just over 1 year, he spent the majority of his 17-year fraud career at U.S. Bank, most recently as director of elder financial exploitation and technology fraud investigations.

John is proud to be a Certified Fraud Examiner since 2010. He is a long time member of the Los Angeles chapter and recently joined the board of the Orange County chapter. He also serves on the board of the Chief Special Agent’s Association, a networking group of Los Angeles area law enforcement and private sector professionals since 1927.

John Lives in the foothills of eastern Orange County with his wife and 11-year old daughter. Together they enjoy going on drives in their Jeep, either in the mountains, or at the beach. In case you’re wondering, he’s six feet, seven inches tall and no, he does not play basketball.

Rachel Snell

Rachel offers work experience in both private and public industries.  Starting in internal investigations in the retail industry, and moving into skip trace collections in banking, Rachel transitioned into the public sector performing operational work for a US Congressman before working for local government in such areas as community outreach, emergency management, and law enforcement.  With audit experience in state and local government, she gained additional subject matter expertise in purchasing, contracts, health care, hotel occupancy tax, social services, and information technology.  Rachel is active in professional organizations, serves as a speaker at many events, and publishes articles in audit-related publications.  Rachel obtained her Master’s degree in Public Administration from Arizona State University, and she’s recognized as a Certified Internal Auditor, Certified Fraud Examiner, Certified in Risk Management Assurance, and Certified Internal Controls Auditor.  Currently, Rachel is the Internal Audit Director for the Coast Community College District, a multi-college district in Costa Mesa, CA.

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